REFUND POLICY
Last updated: September 8, 2026
Thank you for purchasing from Stitch & Hook.
Because our products are digital PDF patterns that can be accessed and downloaded immediately after purchase, all digital purchases are generally non-refundable once the files have been delivered or downloaded.
Please read the product description and review all listing images carefully before completing your purchase.
WHEN CAN WE OFFER A REFUND?
We may offer a refund or replacement download in the following situations:
• You were charged more than once for the same order.
• You received the wrong digital files.
• The files are damaged, corrupted, or cannot be opened.
• The download link is not working and we are unable to provide a working replacement.
• There is a technical issue directly caused by our website or delivery system.
If a technical problem occurs, we will first try to resolve it by providing a new download link or replacement files.
WHEN ARE REFUNDS NOT AVAILABLE?
Refunds are not available in the following situations:
• You changed your mind after purchasing.
• You purchased the wrong pattern or bundle by mistake.
• You did not read the product description before purchasing.
• You no longer want the product.
• You do not have the required materials, tools, software, or skills to use the pattern.
• You purchased the product accidentally and the files have already been delivered or downloaded.
• You purchased a duplicate product under a different email address.
PHYSICAL PRODUCTS
Our products are digital downloads only. No finished toys, clothing, yarn, tools, or other physical products are shipped.
If a physical product is offered in the future, its refund or return conditions will be explained separately on the relevant product page.
HOW TO REQUEST HELP
If you experience a problem with your order, please contact us within 7 days of purchase at:
contact@stitchandhook.com
Please include:
• Your full name
• The email address used at checkout
• Your order number
• A clear description of the issue
• A screenshot or video if the files cannot be opened or downloaded
We normally respond within 1–3 business days.
REFUND PROCESSING
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
If a refund is issued, access to the purchased digital files may be cancelled.
CONTACT US
If you have any questions about this Refund Policy, please contact us at:
contact@stitchandhook.com
