Terms of service
TERMS OF SERVICE
Last updated: September 8, 2026
Welcome to Stitch & Hook.
These Terms of Service govern your use of our website and your purchase of our digital crochet and knitting patterns.
By accessing our website or placing an order, you agree to be bound by these Terms.
ABOUT OUR PRODUCTS
Stitch & Hook sells digital PDF crochet and knitting patterns.
Unless clearly stated otherwise, our products do not include:
• Finished toys
• Finished clothing
• Yarn
• Crochet hooks
• Knitting needles
• Stuffing
• Sewing supplies
• Any other physical materials
You are purchasing digital instructions only.
DIGITAL DOWNLOADS
After successful payment, your digital pattern files or download instructions will be sent to the email address provided during checkout.
Please make sure your email address is entered correctly.
You are responsible for:
• Having a valid email address
• Checking your inbox and spam folder
• Having a device capable of opening PDF files
• Saving your purchased files safely
• Providing your own required materials and tools
We are not responsible for download problems caused by an incorrect email address, unsupported device, internet connection, email restrictions, or software issues outside our control.
PRODUCT DESCRIPTIONS
We make reasonable efforts to describe and display our products accurately.
Please review the product description, listing images, included pattern details, language information, and skill-level information before purchasing.
Colors may appear slightly different depending on your screen, monitor, or device.
PATTERN SKILL LEVEL
Our patterns may require basic or advanced crochet and knitting knowledge.
The customer is responsible for reviewing the product information and choosing patterns appropriate for their experience level.
We do not guarantee that every pattern will be suitable for every customer.
PRICES AND PAYMENT
All prices are displayed on the website and may change at any time.
Any price change will not affect an order that has already been successfully completed.
Payment must be successfully received before digital files are delivered.
We may use third-party payment providers such as Shopify Payments, PayPal, or other available payment services.
These providers may have their own terms and policies.
INTELLECTUAL PROPERTY
All pattern files, written instructions, photographs, illustrations, graphics, text, logos, branding, and website content are owned by or licensed to Stitch & Hook.
Your purchase grants you a personal, non-exclusive, non-transferable license to use the pattern for your own personal crafting purposes.
You may:
• Download and save the files for personal use
• Print copies for your own personal use
• Create finished handmade items from the pattern for yourself or as gifts
You may not:
• Resell, redistribute, share, copy, upload, or transfer the PDF files
• Publish the pattern or any part of it online
• Translate, reproduce, or modify the pattern for commercial distribution
• Claim the pattern or instructions as your own
• Use our photographs, graphics, or branding without written permission
• Include the digital files in another product, bundle, or subscription
If you sell finished items made from one of our patterns, please credit Stitch & Hook as the pattern designer where appropriate.
REFUNDS AND CANCELLATIONS
Because our products are digital files that may be accessed immediately, all sales are generally final after delivery or download.
Refunds may be considered only in limited situations, such as:
• Duplicate payment
• Incorrect files delivered
• Corrupted files
• A download link that cannot be repaired or replaced
For full details, please review our Refund Policy.
PROHIBITED USE
You agree not to use our website or products to:
• Break any applicable law or regulation
• Infringe intellectual property rights
• Distribute or resell our digital files
• Attempt unauthorized access to our website or systems
• Upload malicious code or harmful content
• Interfere with the operation or security of our website
• Misrepresent your identity or payment information
We reserve the right to cancel orders, restrict access, or refuse service if these Terms are violated.
THIRD-PARTY SERVICES
Our website may use third-party services for hosting, payment processing, analytics, email delivery, digital file delivery, and security.
We are not responsible for the availability, policies, or actions of third-party services.
Your use of those services may be subject to their own terms and privacy policies.
WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, error-free, or completely secure access at all times.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational needs.
DISCLAIMER
Our patterns and website content are provided for informational and creative purposes.
We do not guarantee that:
• Every customer will achieve identical results
• Every project will look exactly like the product images
• The website will always be free from errors or interruptions
• The patterns will meet every customer’s individual expectations
You are responsible for using appropriate tools, materials, and safe crafting practices.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Stitch & Hook will not be responsible for indirect, incidental, special, or consequential losses resulting from:
• Your use of or inability to use the website
• Your use of our digital patterns
• Download or email delivery issues
• Incorrect use of tools or materials
• Unauthorized sharing or use of purchased files
• Third-party services or payment providers
Our total liability for any claim related to a purchase will not exceed the amount paid for the specific product giving rise to the claim.
INDEMNIFICATION
You agree to indemnify and hold Stitch & Hook harmless from claims, damages, losses, liabilities, costs, and expenses arising from:
• Your violation of these Terms
• Your misuse of our digital files
• Your violation of another person’s rights
• Your unlawful use of the website or products
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Any changes will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms.
GOVERNING LAW
These Terms are governed by the applicable laws of the jurisdiction where Stitch & Hook operates, unless mandatory consumer-protection laws provide otherwise.
Any disputes will be handled by the appropriate courts or dispute-resolution authorities with legal jurisdiction.
CONTACT US
If you have any questions about these Terms of Service, please contact us at:
contact@stitchandhook.com